Do you offer exchanges?
Yes, any purchased from Sabeen Abbas's online store can only be exchanged within 6 days of receipt provided its defective or incorrect size and is unused, contains all composite pieces and is in its original packaging. You need to inform us within 7 days of receipt of your order.
Do you offer returns/refunds?
We do offer returns or refunds only if the customer has received a damaged product. For the avoidance of doubt, minor variations in the color of the product (in comparison to digital shoot images) will not be considered a manufacturing defect, because such variations are a normal outcome during the manufacturing process. However, if you have any issues with an item or are unsure about whether it is a defect, you can contact us and we will see what we can do for you.
Do you have an exchange or return policy for Sale Items?
Products purchased during a Sale cannot be exchanged or returned unless there is a manufacturing defect.
How do I lodge a complaint?
You can contact us in many ways: our social media platforms (Facebook Page (shenbysabeen) or instagram (sabeenabbas); our website (www.sabeenabbas.com); email us at firstname.lastname@example.org; or via phone/WhatsApp at +92 300 8281432.